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What You Can and Should Do with Defective Products

The Proper Steps for Defective Product Cases

You have bought a new car or a new motor home. As you drive it back to your place, you begin to hear strange, mechanical noises. By the time you pull into your driveway, you know that something is very wrong. You fear that you might have bought a lemon. What do you do?

Whether you have purchased a new car, boat, or motorcycle, you have rights under the California Lemon Law. We have several suggestions as you pursue your rights.

First, contact the manufacturer to file a formal complaint. This allows them the chance to properly rectify the situation. If you send a letter, preferably with delivery confirmation, you create a paper trail that will be important if they are unable or unwilling to resolve your concern. In your communication, specifically request a buyback or repurchase, and be certain to mention that this is required under California's Lemon Law.

Second, it is important to take notes of all communication that takes place between you and the manufacturer of the product. Record the name of the person with whom you spoke, where they were located, when the communication took place, and what was discussed. We recommend keeping a single file on the topic, so you have all information in one place.

Lastly, and most importantly, do not sign a release until you have consulted a lemon law and consumer protection lawyer. Do not accept low offers for repurchase or refund, as you are entitled to the full value of the product.

Contact an experienced consumer protection and lemon law attorney at the Law Office of Michael S. Humphries. For free advice on any defective product, call 562-375-0545.

We are available to help people throughout California, including Bellflower, Los Angeles, Riverside, and San Diego County. Se habla Español.

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The Law Offices of Michael S. Humphries
1400 Ocean Ave
Seal Beach, CA 90740

Phone: 562-375-0545
Toll Free: 1-866-344-4999
Fax: 562-493-0371

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